Shipping policy
Effective Date: September 16, 2026
1. Overview
Velori Homes is operated by Velori LLC. This policy explains how orders placed on velorihomes.com are prepared, quoted, and delivered.
2. Delivery Area
We currently arrange delivery to eligible addresses in the continental United States. We do not ship to P.O. boxes that cannot accept carrier or freight delivery. Availability may vary by product, supplier, destination, and site access.
3. Shipping Costs
Shipping is not assumed to be free for every item. For products available through direct checkout, any applicable shipping charge is shown during checkout when the carrier service is available. Large, heavy, freight, or special-order items may require a separate delivery quote before purchase.
If a product page says “Contact to order,” contact us with the product name and delivery ZIP code. We will confirm product availability, shipping method, estimated cost, and current delivery timing before the order is finalized.
4. Processing and Delivery Estimates
Processing and transit times vary by manufacturer, product type, destination, and carrier capacity. An estimate provided on a product page, at checkout, or by our team is not a guaranteed delivery date. We will share the best current estimate available and communicate material changes when we receive them.
Freight and special-order items generally require additional coordination. Delivery appointments, access requirements, and any added services will be confirmed before shipment when applicable.
5. Delivery Method
Small-parcel orders may ship through national carriers. Oversized products may ship by freight carrier. Unless the order confirmation states otherwise, freight delivery should be expected to be curbside or to the first dry area accessible to the carrier. Placement, installation, assembly, utility connections, and removal of packaging are not included unless confirmed in writing.
6. Tracking and Delivery Inspection
Tracking or carrier contact information will be provided when available. For freight deliveries, inspect the shipment before signing whenever possible. Note visible damage on the delivery receipt and photograph the product and packaging.
Report damaged, missing, or incorrect items to hello@velorihomes.com within 48 hours of delivery and include the order number, photos, and a description of the issue.
7. Address and Access Requirements
Customers are responsible for providing an accurate delivery address, phone number, and information about access restrictions. Additional charges caused by an incorrect address, failed delivery appointment, limited access, redelivery, storage, or services requested after dispatch may be the customer’s responsibility when permitted.
8. Returns
Return eligibility and costs are governed by our Return and Refund Policy. Do not refuse or return a shipment without contacting us first unless immediate refusal is necessary because of documented carrier damage.
9. Contact
- Email: hello@velorihomes.com
- Phone: 206-880-0114
- Address: Velori LLC, PO Box 1140, Lake Stevens, WA 98258-1140, United States
- Service hours: Monday–Friday, 9:00 AM–5:00 PM PT
10. Policy Updates
We may update this policy as our carrier services, supplier programs, or delivery coverage change. The version posted on this page applies at the time of purchase unless otherwise required by law.